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Frequently asked
questions (FAQs)

*We currently do not perform edits that involve character animations or animations not from a template, and we do not do transitions or effects that require masking. We do not record voice overs.

 

*Wedding edits delivery time may be affected by the length of the footage, the bitrate of the footage, and/or the length of the celebration. Multi-day wedding ceremonies might take longer than the advertised delivery times. Weddings shot on BRAW, R3DCODE or any other RAW codec or high bitrate format might be delivered past the advertised times.

 

*15 days money back guarantee on the first month of your membership applies only to a single first time purchase of Unlimited Video Editing.

 

*Type of edits that have next day delivery most of the time: 

 

Talking head 1-10 minute, with logo animations, lower thirds, and call to action. Additional graphics might delay delivery.

 

Reels, TikToks and YouTube shorts in batches of 3 to 5, with simple captions.

 

Ad or Promo from an After Effects Template with a 30 second to 1 minute duration.

 

Client Testimonial with stock footage and B-roll 1 to 5 minutes (With logo animations, lower thirds, and call to action).

 

Course with stock video and music, transitions. graphics and titles 3 to 5 minutes (With logo animations, lower thirds, and call to action).

 

Podcast 1 to 30 minutes (With logo animations, lower thirds, and call to action).

*Footage links without access to everyone will delay the delivery of your edit. 

*New footage added on a completed or delivered order will be worked on as a next-day delivery edit. 

*For us to be able to work on your videos, orders should be submitted. Client support tickets are only for your concerns or direct requests about your account. 

*New footage added on a completed or delivered order will be worked on as a next-day delivery edit.

* You can do it through our platform or by opening a ticket to cancel your sub.

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