FAQ

What are your working hours?

Monday to Friday 10am to 6pm (CT)

Is there a limit of footage I can submit?

Nope! There are no limits on how much footage you can submit to us. Just keep in mind that if your total files are more than 30GB, the turnaround time for your first draft will be more than 48 hours. This is because your dedicated and reliable editor will need more time to download and review all the files.

Can I have multiple exports from one source video?

Of course! Everybody needs that. Whatever video format, codec or wrapper you need for your video, we’ll do. Just ask and your dedicated and reliable editor will get it done. You can also ask them about the best format, and they’ll be happy to help you!

Do you work with 4K?

We eat 4K for breakfast – we eat it in proxies, though – but we do eat it! Most of our lovely customers submit proxy files, so it’s easier and faster for them to upload. If you want to master at your own editing station, we can send you an XML. You can ask your dedicated and reliable editor about Adobe Encoder settings to help you compress your awesome footage or they can recommend a workflow. They will be happy to help you!

What video editing software do you use?

We use Final Cut Pro for main picture, lower thirds and some animations, and After Effects for motion graphics as a default. If you need your project in another software or a XML file, just ask! Your dedicated and reliable editor will be happy to recommend a workflow that works for you.

Are your editors in-house or freelance?

They are in-house dedicated and reliable, trained to support you, inspired with new trends and constantly encouraged to achieve top-quality. They’re well payed, well fed and happy to work with you.

So how “unlimited” is “unlimited video editing”?

Unlimited as in Un-Limited. 

 

You must consider though that we know all the effort and creativity you pour into each of your videos. That’s why your dedicated and reliable editor can only work on one video at a time. 

 

You can do as many revisions as you need to reach that amazing goal you envisioned, and your dedicated and reliable editor will be happy to satisfy all your requirements. You can also queue as many videos as you want and your dedicated and reliable editor will get one done, wait for your approval and move to the next one.

 

If you require to have more videos edited simultaneously, you can add an additional membership at a discounted rate from your customer’s dashboard.

How do you treat your editors?

For starters, there’s no “us bosses, them editors” in The Editor’s Connection. We are all part of a “human-obsessed company.” That means that we all work hard so we can pay ourselves more and make sure we all constantly improve our quality of life. Respect, kindness and generosity are priorities for the decisions we make. We have collectively decided that the future of our company includes better wages, health-care and education opportunities for all of us and our families.

 

Short answer: we all are respectful, kind and generous to each other, just as it should be everywhere.

How can I contact you?

If you want more information about our services, send us an email through our contact form. Once you join The Editor’s Connection, you’ll have direct communication with your dedicated and reliable editor. If there are any situations or questions beyond what your editor can help you with, you’ll have access to a helpdesk in your customer dashboard.

Customer-editor communication is constantly monitored to make sure everything’s running smoothly. If needed, someone from our manager team might intervene to help resolve any challenge.

Do you guarantee quality?

Absolutely. We do guarantee quality by training on narrative and video trends, and encouraging our dedicated and reliable editors to improve their craft. They get incentives and bonuses for giving premium service and satisfying your creative needs with their editing superpowers.

What does the Unlimited Video Editing membership include?

Your dedicated and reliable editor is trained to support you with these services:

If there’s something you need and it’s not in that list, send us a message through our contact form. Once you join The Editor’s Connection, you can ask through the project chat if we can help you with something. We love challenges!

What type of edits do you not do?

There’s just a few things we do not do yet – some of them we are developing to expand our services:

Anything else we do! Well, almost anything. We don’t edit… hmmm… those videos.

What are “those videos”?

You know… hmmm… THOSE videos…